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Pyramid of organizational documentation: Policies at the top, then Procedures, Work Instructions and Records at the base

A Problematic Pyramid: Producing Effective, Actionable Procedural Documentation

Keith Gillette

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Road map on a steering wheel

A Road Map to Organizational Documentation

Keith Gillette

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What? Why? How? — Answering Essential Questions in Your Organization

Keith Gillette

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Virtual Team Communications

Taming Virtual Team Communication

Keith Gillette

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Boost your productivity with a process management platform

Workflows, not wikis!

Keith Gillette

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System Life Cycle Stewardship

System Life Cycle Stewardship

Keith Gillette

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How to write effective standard operating procedures in work

Winning Work Instructions: Seven steps to writing effective outline-based standard operating procedures

Keith Gillette

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Creating procedures with table of contents for more detail

Documenting in Detail: Creating Context with a Table of Contents

Keith Gillette

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General considerations to provide access to documents shared online

Documenting in Detail: Patrolling Permissions

Keith Gillette

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Organizing documents for providing proper access

Documenting in Detail: Organizing for Access

Keith Gillette

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Improve documentation using better policy

Documenting in Detail: A Policy Perspective

So you're convinced. Maybe it was enduring the latest tirade of a customer or colleague burned by botched work because...

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Assigning work to employees

Grid Position: Get your team RACIng (Part 2 of 2)

Grid position 1 (pole position) In the last article, I described a few uses of responsibility matrices to...

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Assigning tasks to your team

Grid Position: Get your team RACIng (Part 1 of 2)

Grid Position: Get your team RACIng (Part 2 of 2) Inbox To: Keith From: Dennis Subject: FWD: new...

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Documentation is the first step for creating procedures

Prioritizing Proceduralization: If It’s Not Documented, It’s Not Done

The database server is down. Work is stopped across the state. My chest is tight, as this server...

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Think Like a WWII Bomber Pilot - Use Checklists!

Think Like a WWII Bomber Pilot – Use Checklists!

If you care about quality, you know about the efficacy of checklists. In his New Yorker article and...

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Process made easy for virtual teams to complete tasks

Process to the People!

(The TaskTrain Manifesto) At TaskTrain, we’re dedicated to enabling everyone to achieve excellence … every time. Our foundational...

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