Author: Keith Gillette

A Problematic Pyramid: Producing Effective, Actionable Procedural Documentation

A persistent challenge in any quality-driven organization is ensuring that standard operating procedures (SOPs), when they have actually...

A Road Map to Organizational Documentation

In my last article, I described applying a simple What/Why/How framework to organizational activities in two different ways:...

What? Why? How? — Answering Essential Questions in Your Organization

Organizational documentation takes many forms: mission statements, vision statements, strategic plans, policies, procedures, process maps, project plans. How...

Taming Virtual Team Communication

Sunny Do you have the numbers ready for the 9:30 Zoom with Sydney? Me The updated Google Sheet...

Workflows, not wikis!

Boost your Productivity with a Process Management Platform Key Take-Away: If you’re looking to put effort into documenting...

System Life Cycle Stewardship

A Simple, Scalable Approach to (IT) System Management Introduction The VP of Sales has a mandate to revamp...

Winning Work Instructions: Seven steps to writing effective outline-based standard operating procedures

Because Standard Operating Procedures (SOPs) are critical for smooth operations at scale, they’ve become ubiquitous in business. Almost...

Documenting in Detail: Creating Context with a Table of Contents

Few organizations attain the level of organization afforded by defining a shared filing system. More typical is a...

Documenting in Detail: Patrolling Permissions

Assigning Access An important but often overlooked aspect of distributing documentation electronically is assigning access permissions. In this...