Author: Keith Gillette

Documenting in Detail: Organizing for Access

Regardless of which publishing platform you choose, you’ll need to organize your documentation in similar ways in order...

Now that you have identified your documentation priorities and started to generate some policies and procedures, how do...

In the previous installment of the "Documenting in Detail" series, I introduced a sample Policy on writing Policies (as...

So you're convinced. Maybe it was enduring the latest tirade of a customer or colleague burned by botched work because...

Grid position 1 (pole position) In the last article, I described a few uses of responsibility matrices to...

Grid Position: Get your team RACIng (Part 2 of 2) Inbox To: Keith From: Dennis Subject: FWD: new...

The database server is down. Work is stopped across the state. My chest is tight, as this server...

If you care about quality, you know about the efficacy of checklists. In his New Yorker article and...

(The TaskTrain Manifesto) At TaskTrain, we’re dedicated to enabling everyone to achieve excellence … every time. Our foundational...